At HA ESSENCE, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit haessence.com, place an order, or interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
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Personal Information: Full name, email address, phone number, and shipping or billing address.
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Order Information: Products purchased, order details, purchase history, and delivery status.
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Payment Information: Information required to process or verify your payment. Bank transfer details or transaction confirmations may be collected when necessary.
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Technical Information: IP address, browser type, device information, and website usage data, where available.
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Customer Support Information: Information you provide when contacting us about an order, product, return, refund, or other enquiry.
How We Use Your Information
We may use your personal information to:
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Process, confirm, and deliver your orders.
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Verify bank transfers and coordinate Cash on Delivery (COD) orders.
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Provide customer support and respond to enquiries.
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Send order confirmations and delivery updates.
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Process eligible returns, exchanges, and refunds.
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Improve our website, products, and customer experience.
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Help detect and prevent fraud or unauthorized transactions.
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Comply with applicable legal and regulatory obligations.
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Send promotional emails or offers if you have chosen to receive them, where applicable.
How We Protect Your Information
We take reasonable technical and organizational measures to help protect your personal information against unauthorized access, misuse, disclosure, alteration, or loss.
We work with relevant service providers to support the secure operation of our online store and order processing.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure.
Sharing Your Information
HA ESSENCE does not sell, rent, or trade your personal information to third parties for their own independent use.
We may share relevant information with trusted service providers when necessary to operate our business, including:
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Shopify: To host and operate our online store.
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Courier and Delivery Partners: To deliver your orders and provide shipment updates.
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Payment and Banking Services: To process or verify payments and bank transfers.
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Marketing and Analytics Services: Where applicable, to support our marketing activities and understand website performance.
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Legal or Regulatory Authorities: When disclosure is required by applicable law or necessary to protect our legal rights.
These providers may process information as necessary to perform their services, subject to their applicable terms and privacy practices.
Third-Party Services
Our website may contain links to third-party websites or services.
These external websites operate independently and may have their own privacy policies and terms of use. HA ESSENCE is not responsible for their privacy practices or content.
We encourage you to review the relevant privacy policies before sharing personal information with third-party websites.
Your Privacy Rights
Subject to applicable law, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal information where legally permitted.
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Withdraw your consent to promotional communications or unsubscribe from marketing emails.
To exercise these rights, please contact our support team. We may need to verify your identity before processing your request.
Data Retention
We retain personal information for as long as reasonably necessary to process orders, provide customer support, maintain business records, handle returns and refunds, resolve disputes, prevent fraud, and meet applicable legal obligations.
When information is no longer required, we may delete it or take reasonable steps to anonymize it, subject to applicable record-retention requirements.
Children's Privacy
Our website and products are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact our support team so we can review the matter and take appropriate action.
Changes to This Privacy Policy
HA ESSENCE may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
Any revised version will be published on this page. We encourage you to review this policy periodically to stay informed about how your personal information is handled.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
HA ESSENCE
📧 Support Email: support@haessence.com
📱 WhatsApp / Phone: +92 300 4691350
🌐 Website: haessence.com
Business Hours
Monday–Saturday
10:00 AM–10:00 PM (PKT)