Thank you for shopping with HA ESSENCE.
We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process, dispatch, and deliver your order.
Order Processing
All orders are processed within 1–2 business days after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During high-demand periods, promotional events, or holidays, processing times may be slightly longer.
For Cash on Delivery (COD) orders, our team may contact you to confirm your order before dispatch.
Delivery Time
Estimated delivery times after dispatch are as follows:
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Major Cities: 2–3 business days
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Other Cities & Remote Areas: 3–5 business days
Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Free Shipping Across Pakistan
Enjoy FREE DELIVERY ALL OVER PAKISTAN on every order.
HA ESSENCE offers complimentary nationwide shipping, with no additional delivery charges. Shop your favourite fragrances and have them delivered directly to your doorstep at no extra delivery cost.
Order Tracking
Once your order has been dispatched, you will receive tracking details via SMS, WhatsApp, or Email, where available, allowing you to monitor your shipment until delivery.
Delivery Attempts
Our courier partner will make reasonable attempts to deliver your order.
Please ensure that:
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Your shipping address is complete and accurate.
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Your contact number is active and reachable.
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Someone is available to receive the parcel at the delivery address.
If delivery cannot be completed due to incorrect information, an unavailable recipient, or repeated unsuccessful delivery attempts, additional charges may apply for reshipment. Any applicable charges will be communicated before reshipment.
Payment Methods
We offer the following payment options:
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Cash on Delivery (COD): Pay when your order arrives.
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Bank Transfer: Enjoy an extra 5% discount when you pay via bank transfer.
For bank transfer orders, please follow the payment instructions provided at checkout or by our team. Your order will be processed once payment has been verified.
The bank transfer discount may not be combined with other promotions unless stated otherwise.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, defective, incomplete, or contains an incorrect product, please contact our support team within 48 hours of delivery.
Please provide your order number and clear photographs of the parcel and product. Our team will review the issue and assist you according to our Return & Refund Policy.
Shipping Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
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Public holidays
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Severe weather conditions
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Courier network issues
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Remote delivery locations
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Unexpected operational delays
Delivery dates are estimates and cannot be guaranteed. If your shipment is delayed, please contact our support team for assistance with tracking and delivery enquiries.
Returns & Exchanges
Eligible products may qualify for returns or exchanges within 15 days of delivery, subject to our return conditions.
For damaged, defective, or incorrect orders, please contact us within 48 hours of delivery.
For complete details about return eligibility, perfume condition, exchanges, and refunds, please read our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us.
HA ESSENCE
📧 Support Email: support@haessence.com
📱 WhatsApp: +92 300 4691350
🌐 Website: haessence.com
Business Hours
Monday – Saturday
10:00 AM – 10:00 PM (PKT)
Thank you for choosing HA ESSENCE. We appreciate your trust and look forward to delivering your fragrance to you.